Frequently asked questions

Frequently Asked Questions (FAQ’s)

Can I claim the cost of my treatment back from my Private Medical Insurance Company?

Penny Porter Physiotherapy is registered with most major health insurance companies. Usually, a patient has to be referred by their GP or specialist in order to claim the cost of their physiotherapy treatment through their private medical insurance.


We strongly recommend that patients contact their insurance company before commencing treatment to check and confirm individual policy conditions relating to a claim.

In certain instances with some insurance companies, Penny Porter Physiotherapy will invoice the insurance company directly. If you wish for the clinic to provide this service, it is important that you bring all of your insurance membership details and authorisation details with you to your first appointment. If your insurance company does not cover your treatment charges in full, any outstanding amount will be due from you as our client.


Are all of your Physiotherapist registered with the Chartered Society of Physiotherapy (CSP) and the Health Care Professions Council (HCPC)?

Yes, all of our Physiotherapists are registered with the CSP and the HCPC. Our Orthotist is also registered with the HCPC.

What should I bring to my appointment?

Please bring any referral letters from your GP or Consultant (if applicable). It is also useful to bring a list of any medications that you are currently taking.

If you are claiming on your Private Health Insurance Policy – please bring your membership number and authorisation numbers with you to your first appointment.


Please come suitably dressed, so that you can be assessed by your clinician. It is best to wear comfortable, loose-fitting clothing. It is often necessary for us to be able to see the skin around your injury and therefore we recommend you bring shorts or a vest top and wear sensible underwear


Please bring your swimming costume/ trunks and a towel.


If you are seeing our Orthotist, please bring trainers and everyday shoes. If you are having a knee brace fitted, please bring a pair of shorts with you.

Can I bring someone with me?

Yes, you are very welcome to bring someone with you. They can either wait in reception or can come into your appointment with you if you wish.
Children under the age of 16 must be accompanied at all sessions.

If you have any other questions, please do not hesitate to contact us.

Get in Touch

0117 330 2448


Open Hours

Monday – Friday 8am – 6pm
Tuesday’s late night until 10pm

Saturday 9am – 3pm
Sunday Closed

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